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Intake Receptionist/Secretary DeKalb County Office

Atlanta Legal Aid Society seeks an Intake Receptionist/Secretary to work in its DeKalb County Office. The office is a branch of Atlanta Legal Aid Society and is located in downtown Decatur. Our non-profit represents low-income persons in a wide variety of civil law matters including family, housing, consumer, public benefits, education, and health law issues. The staff is comprised of a managing attorney, 9 attorneys, 3 paralegals, and 3 support staff.

Responsibilities: The Intake Receptionist/Secretary answers the phone; greets visitors to the office; gathers basic information and determines the eligibility of people who call or visit the office seeking legal assistance; verifies information accuracy; enters information in our database; provides callers and visitors with information about our services, and other organizations and resources; performs word processing, scanning and mailing tasks; contacts applicants and clients on behalf of the attorneys and paralegals to gather and provide information. The volume of incoming calls is very heavy, and callers are often very emotional. Accordingly, the Intake Receptionist/Secretary must be patient, compassionate, even-tempered, and have good people and problem–solving skills.

Qualifications: Two years of office experience and fluency in English. Candidates must be able to operate a multi-line telephone system; proficient at data entry and word processing; and proficient in Microsoft Office and Google Workspace. Candidates must have excellent oral and written communication skills including spelling, grammar and style; be organized, attentive to details and able to multi-task; be a team player and enjoy working with the public. Proficiency in another language is highly valued.

Terms: The salary is $33,500+ depending on experience. The program provides generous fringe benefits, including paid holidays, paid time off including parental leave; health, life, and long and short-term disability insurance; partial payment for dependent health insurance; a salary reduction option for a flexible spending account; educational loan reimbursement up to $600 per month (after a $65 deductible and set off of other loan reimbursement amounts); and a voluntary tax-sheltered annuity with 3% match. Legal Aid offers a hybrid work schedule that allows staff to work 2 days remotely subject to management approval and a probationary employment period.

To apply: Submit a complete application packet including a letter of interest; resume; the names, phone numbers and e-mail addresses of three professional references; and a school transcript. Please submit your application as one (1) PDF using our online application system at the following link:

For technical difficulties in submitting your application, please email

Your application will be acknowledged. No phone calls please.

Out of concern for the health and safety of our staff, clients and their families, the Atlanta Legal Aid Society requires that all new hires be vaccinated for COVID-19.

ALAS considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity or expression, or any other legally protected status.

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