Part-time Kinship Care Intake Receptionist
November 25, 2019
The Atlanta Legal Aid Society, Inc. seeks seeks a part-time (80%) Intake Receptionist to work for its Kinship Care Project which is housed in its Atlanta Downtown Office. The Kinship Care Project is comprised of a managing attorney, 3 full-time attorneys, a paralegal, and a part-time intake receptionist.
The goal of the Kinship Care Project is to provide representation to relative caregivers in custody, guardianship, adoption, estate planning and other related legal matters. The unit uses a variety of methods to provide assistance, including community education and outreach, brief service, advice and referral, negotiation, mediation and litigation.
This position requires a 30 hour work week. The intake receptionist gathers information and determines eligibility of people who call or visit the office seeking legal assistance, including client name, address, county, sex, social security number, birth date, race, income and Victim of Crime status, and enters this information into the client database; conducts conflict checks; refers callers to appropriate agencies and resources; performs typing and filing as well as other administrative duties as needed. The volume of calls is sometimes very heavy, and callers are often very worried or upset about their situation. Accordingly, the intake receptionist must have patience, compassion, strong nerves, lively intelligence and good problem- solving skills.
Skills and experience required: Candidates should have at least two years of work experience in an office environment; experience working with the public; fluency in English; data entry experience and accuracy; strong computer skills, including proficiency with Microsoft Office/Google Suite; strong administrative skills, including both written and oral communication, printing and technology; excellent attention to detail; and ability to type 45-50 wpm. Listening skills, ability to work in a team and alone, adaptability, and appreciation of diversity are necessary for this position. Knowledge of another language (such as Spanish, Amharic, Somali or Arabic) is preferred but not required.
Salary and Benefits: This grant-funded position is for 1 year, with the possibility of continuation dependent on funding. Starting salary range is $22,800-26,400 depending on experience, based on working 30 hours per week. The program provides generous fringe benefits including paid holidays, vacation and sick leave, and paid parental leave; health, life, and long and short-term disability insurance; partial payment for dependent health insurance; a salary reduction option for a flexible spending account; educational loan reimbursement up to $7200 per year (after a $65 per month deductible and set off of other loan reimbursement amounts), and voluntary tax-sheltered annuity with 3% match.
To apply, please send a cover letter, list of three references, and resume to Managing Attorney Jacqueline Payne at firstname.lastname@example.org No telephone calls please.
EOE: ALAS considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or sexual orientation, gender identity, or any other legally protected status.