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Receptionist/Senior Hotline Intake Receptionist

The Atlanta Legal Aid Society, Inc. seeks a full-time Receptionist/Senior Hotline Intake Receptionist to work in its Downtown Atlanta Office. The office is the main branch of Atlanta Legal Aid. Our non-profit represents low-income persons in a wide variety of civil law problems, including domestic relations, housing, consumer, public benefits, education and health law issues. This is a 37.5 hours per week position requiring a daily schedule Monday through Friday from 9:00 a.m. to 5:00 p.m. The Receptionist/Senior Hotline Intake Receptionist provides backup support to our primary receptionist referring callers to appropriate ALAS offices/units and other agencies and resources, and gathers information, opens and assigns intakes for the Georgia Senior Legal Hotline. The Hotline provides advice, brief services and referrals to senior callers from all over the state. The call volume is very heavy, and callers are often very worried or upset about their situations. Accordingly, the Receptionist/Senior Hotline Intake Receptionist must have patience, compassion, strong nerves, lively intelligence and good problem–solving skills. 

Skills and experiences required: 

  • 1 year of office experience
  • Experience working with the public
  • Fluency in English
  • Strong computer skills, including proficiency with Word
  • Excellent attention to detail
  • Ability to operate a multi line telephone
  • Excellent oral and written communication skills 

Terms: The salary for this position will start at $31,500+ depending on experience. The program provides generous fringe benefits, including paid holidays, paid time off including parental leave; health, life, and long and short-term disability insurance; partial payment for dependent health insurance; educational loan reimbursement up to $600 a month (after a $65 per month deductible and set off of other loan reimbursement amounts); a salary reduction option for a flexible spending account; and a voluntary tax-sheltered annuity with 3% match. 

To Apply: Submit a complete application packet including a letter of interest, résumé, and the names, phone numbers and e-mail addresses of 3 professional references as one PDF document, using our online application system:  

https://jobs.atlantalegalaid.org/careers/index.php?m=careers&p=showJob&ID=78

If you have any issues applying through the portal, please email career@atlantalegalaid.org

No telephone calls please.

Out of concern for the health and safety of our staff, clients and their families, the Atlanta Legal Aid Society requires that all new hires be vaccinated for COVID 19.

EOE: Legal Aid considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity or expression, or any other legally protected status.

 

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