Atlanta Legal Aid Society (“Legal Aid”) seeks a Receptionist for its Clayton County office located in Morrow. Our non-profit law firm represents low-income people in a variety of civil legal matters including family, housing, consumer, public benefits, education, and health law.
Responsibilities: The Receptionist answers the phone and greets visitors to the office; directs callers to the appropriate intake staff or attorney; gathers and verifies information to determine eligibility of people who call or visit the office seeking legal assistance; refers callers to appropriate agencies and resources; enters client information in our database; performs word processing and filing as well as other duties as needed. The volume of calls is very heavy, and callers are often very emotional. Accordingly, the Receptionist must be patient, compassionate, even-tempered, and have good people and problem–solving skills. This position requires working in person between the hours of 9:00 a.m. to 5:00 p.m., Monday through Friday.
Qualifications: Applicants should have at least two years of experience working with the public in an office environment; the ability to operate a multiline telephone; fluency in English; data entry experience and accuracy; strong computer skills including proficiency with Microsoft Office and Google Workspace; excellent attention to detail; and the ability to type 45-50 wpm. Excellent oral and written communication skills including spelling, grammar, and style; good listening skills; the ability to work in a team and alone; adaptability; and appreciation of diversity are necessary for this position. Experience working with MiCollab and call center technology; knowledge of another language (Spanish, Amharic, Somali or Arabic); and an undergraduate degree are preferred but not required.
Salary and Benefits: The salary for 2 years of experience is $33,300. (The salary offered may increase or decrease depending on the actual, relevant experience of the selected candidate.) Salaries currently increase annually based on a set salary scale. We recently engaged a compensation consultant to review our current structure and make recommendations for improvement. The program provides generous fringe benefits including 18 paid holidays (in 2024), 6 weeks paid time off, 6 weeks parental leave; health, life, and long and short-term disability insurance; partial payment for dependent health insurance; a salary reduction option for a flexible spending account; educational loan reimbursement up to $600 per month (after a set off of other loan reimbursement amounts); and a voluntary tax-sheltered annuity with 3% match. Legal Aid offers a hybrid work schedule that allows staff to work 2 days remotely subject to management approval and a probationary employment period. This position may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.
Application Requirements: Submit a letter of interest; resume; and the names, phone numbers, and email addresses of three professional references (preferably individuals who have supervised or managed your work) as one (1) PDF using our online application system at atlantalegalaid.org/jobs.
Your application will be acknowledged. No phone calls please. For assistance with technical difficulties in submitting your application, please email [email protected].
ALAS considers all qualified applicants for employment without regard to race, color, national origin, religion, age, sex, gender identity, sexual orientation, disability, or any other legally protected status.